Reviews
At E. Dake LTD, The Plumbing & Heating Doctors we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 267 Reviews
Kathy Byers
11/14/2024
Located in Madison
11/14/2024
Located in Madison
We had to have service on our furnace. Mike K came out and diagnosed the problem and completed the job very quickly and professionally. Thank you for being a company that we know we count on. We recommend you to all of our friends and will continue to do so
Service: System Repair
CLAUDINE DOBBINS
10/23/2024
Located in Painesville
10/23/2024
Located in Painesville
After getting no response from our previous HVAC company, we called E. Dake on the recommendation from a family member. The call was answered promptly and I was put on a wailist for an appointement. I got a call later that day and Mike was at my house within 20 minutes. He ran some tests and quickly diagnosed the issue with our furnace as a bad control board (which is what we suspected). Our furnace is older but still in good working condition and we appreciate that he didn't try to alarm us and tell us that we need a new one. I got a call, the next day, with a quote for the part and installation and was told it might be a week before they could get back out. Lucky for me, they called me the next day to tell me they had an opening and Mike was back to install the board a few hours later. Even with a part mix up and a trip back to the supplier, the board was installed and the furnace was running within an hour. I highly recommend E Dake and will be calling them the next time we need HVAC maintenance.
Service: System Repair
Deborah Andrews
08/26/2024
08/26/2024
I cannot recommend E Dakes enough! They always take care of our problems promptly, and efficiently, LOVE THEM! This time our technician was Steven. He is always nice, professional, and does great work! It is nice to have the same servicemen year after year. This is a quality company with a great bunch of employees who go out of their way to provide wonderful service.
Patti Stefan
06/23/2024
Located in Madison
06/23/2024
Located in Madison
The AC quit at the height of the heat wave on a Saturday. I called expecting to not hear back until at least Monday and to my surprise, I was called back almost immediately and they said Mike K could come out within an hour or so to take a look. Mike did an amazing job and had it cooling back off within minutes, literally. Mike K. is an AC magician! Excellent company, service and employees!
Service: System Repair
Tod P
06/08/2024
06/08/2024
Chris and Jake did an outstanding job of replacing our old water heater in a tight crawl space. They also fixed the leaking gate valve that is the hot water heater supply cutoff. They kept everything neat and clean. When they arrived I had asked them look at the gas line to the oven because the prior install left a four inch gap between the wall and the stove even with the trim piece. I wanted to get a quote on moving the gas line closer to the wall. Before leaving, Chris took one look at it and said he would fix it right now. A few minutes later and they had a ninety degree fitting installed and the unit flush against the wall! Outstanding service from this company. I highly recommend them. I will definitely be calling them in the near future for other projects!
Tod Paxton
06/05/2024
Located in Geneva
06/05/2024
Located in Geneva
Dan and Heff stopped by to give me a quote to install a water line in the refrigerator cubby of our newly remodeled kitchen. 5 minutes later they offered to do the work right then. The quote was so reasonable that we gave the ok. Literally couldnt have been 30 minutes and they had it done. Valve tucked in neatly so the refrigerator went back flush. I live this companys way of doing business! Outstanding customer service again! I know from personal experience how difficult it is to have that consistency with all touch points in a service related business. These folks do it well! Thanks again for your help!
Service: Plumbing
Tod Paxton
06/05/2024
Located in Geneva
06/05/2024
Located in Geneva
Dont know if it was Mike H or Mike K. Our AC stopped blowing cold so I called edake and they came right out. The system is only 4 years old and my filter was clean so I was expecting it to be a major leak. Nope! Mike quickly isolated the leak and was able to tighten a fitting and we were up and running! Been over a week and we are still good to go! Not our first outstanding service provided by the E Dake crew and wont be the last! They are taking care of four of my family members homes and all say the same thing Outstanding customer service! Thanks to the whole crew!
Service: System Repair
Denise Payerchin
05/21/2024
05/21/2024
My AC stopped working just as the temps went up & 3 days before my scheduled maintenance appointment. I called the office, left a message & asked if there was any way to get me in the next day instead of having to wait 2 more days. The office put me on the cancelation list & by noon that day, they called me to tell me Mike K was on his way. Mike figured out the problem quickly & had the part on his truck to get it fixed then & there. I cannot recommend this company, or Mike, enough! Everyone I've come into contact with at E Dake knows their stuff!
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